What Do IT Services Cover?

When folks talk about information technology services, they often generalize the concept to mean almost anything involving computers, servers, and similar devices. If you're looking for IT services help, it's a good idea to understand what the topic covers so you can match your contracts to your organization's needs. Customers can typically look for at least general IT help on these four fronts.

Setup and Configuration of Hardware and Software

One of the most typical IT services tasks is setting up and configuring both hardware and software. Notably, IT professionals tend to have tools that allow them to deal with these jobs on larger scales. If you need to place 50 desktops in an office and install operating systems on them, for example, someone with an IT background will have the tools needed to handle the installations in large batches. This can significantly reduce the amount of time a business would take to do the installs one by one.

Similarly, you can roll out application installations and configurations this way. Using remote access tools, an IT services firm can send packages to specific sets of devices. If your company wants to place a new productivity suite on every employee's phone, this is one way to do the job quickly.


Unsurprisingly, businesses with this many machines running usually want to have them connected to each other and the internet. That calls for a networking setup. Networking includes the devices that provide connectivity, such as routers, modems, gateways, and switches. It also includes the process of connecting individual devices to these systems, and it includes the process of setting up user privileges on a per-device basis.


With all these systems connected, security becomes a notable problem. Bear in mind that security addresses both internal and external threats. From the internal viewpoint, you'll want to employ a user structure that limits every person or device to no more resources than are necessary to do their job. Looking to external threats, the security process involves efforts to block access, monitor activity, and detect problems as they unfold. Also, an IT services provider will be keen to roll out security updates in a timely manner to prevent potential exploitation of known vulnerabilities.


Finally, you'll probably want to have these interconnected users and their devices doing things like emailing each other, teleconferencing, and sharing documents. You will need to configure services on your network or a cloud-based system to make them highly available.

Contact a professional for more information about IT services